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2. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

3. LiveChat - Wikipedia

   en.wikipedia.org/wiki/LiveChat

   livechat.com. LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS ( software as a service) business model by LiveChat Software S.A. Companies use LiveChat as a single point of contact to manage ...

4. Online chat - Wikipedia

   en.wikipedia.org/wiki/Online_chat

   Online chat is any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly. Thereby, a feeling similar to a spoken conversation is created, which distinguishes chatting from other text-based ...

5. Social networking service - Wikipedia

   en.wikipedia.org/wiki/Social_networking_service

   Illustrations showing various icons of some popular social networking services. A social networking service or SNS (sometimes called a social networking site) is a type of online social media platform which people use to build social networks or social relationships with other people who share similar personal or career content, interests, activities, backgrounds or real-life connections.

6. Comparison of cross-platform instant messaging clients

   en.wikipedia.org/wiki/Comparison_of_cross...

   Examples of such messaging services include: Skype, Facebook Messenger, Google Hangouts (subsequently Google Chat), Telegram, ICQ, Element, Slack, Discord, etc. Users have more options as usernames or email addresses can be used as user identifiers, besides phone numbers. Unlike the phone-based model, user accounts on a multi-device model are ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Service automation is the part of the CRM system that focuses on direct customer service technology. Through service automation, customers are supported through multiple channels such as phone, email, knowledge bases, ticketing portals, FAQs, and more. Analytical

8. Internet - Wikipedia

   en.wikipedia.org/wiki/Internet

   The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. . It is a network of networks that consists of private, public, academic, business, and government networks of local to global scope, linked by a broad array of electronic, wireless, and optical networking technologi

9. World Wide Web - Wikipedia

   en.wikipedia.org/wiki/World_Wide_Web

   World Wide Web The historic World Wide Web logo, designed by Robert Cailliau. Currently, there is no widely accepted logo in use for the WWW. Year started 1989 ; 35 years ago (1989) by Tim Berners-Lee Organization CERN A web page from Wikipedia displayed in Google Chrome The World Wide Web (WWW or simply the Web) is an information system that enables content sharing over the Internet through ...