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Chat widget is visible on desktop and mobile devices, either in the browser or as a part of mobile application. Agent application - used by the company employees to respond to questions asked by the customers. Usually agents use the web-based application, which allows employees to log in and conduct a chat with website visitor using any browser.
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Live support on a web chat channel can be provided by both human agents as well as virtual agents and chatbots. In many cases, both humans and live chat tools work in tandem to improve the digital customer experience.
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A chatbot (originally chatterbot) is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
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In March 2017, Facebook extended live-streaming support to PCs. In May, Facebook Live was updated on iOS to let two users livestream together, and the following month, Facebook added support for closed captioning to live video.
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