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  2. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Tier III (or Level 3, abbreviated as T3 or L3) is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level ...

  3. Technical support scam - Wikipedia

    en.wikipedia.org/wiki/Technical_support_scam

    Technical support scams rely on social engineering to persuade victims that their device is infected with malware. [15] [16] Scammers use a variety of confidence tricks to persuade the victim to install remote desktop software, with which the scammer can then take control of the victim's computer.

  4. Process area (CMMI) - Wikipedia

    en.wikipedia.org/wiki/Process_area_(CMMI)

    The process areas below and their maturity levels are listed for the CMMI for Development model: Maturity Level 2 - Managed. CM - Configuration Management. MA - Measurement and Analysis. PMC - Project Monitoring and Control. PP - Project Planning. PPQA - Process and Product Quality Assurance. REQM - Requirements Management.

  5. Support and resistance - Wikipedia

    en.wikipedia.org/wiki/Support_and_resistance

    Support and resistance. In stock market technical analysis, support and resistance are certain predetermined levels of the price of a security at which it is thought that the price will tend to stop and reverse. [1] These levels are denoted by multiple touches of price without a breakthrough of the level.

  6. Pivot point (technical analysis) - Wikipedia

    en.wikipedia.org/wiki/Pivot_point_(technical...

    The first and most significant level of support (S 1) and resistance (R 1) is obtained by recognition of the upper and the lower halves of the prior trading range, defined by the trading above the pivot point (H − P), and below it (P − L). The first resistance on the up-side of the market is given by the lower width of prior trading added ...

  7. Capability Maturity Model - Wikipedia

    en.wikipedia.org/wiki/Capability_Maturity_Model

    The Capability Maturity Model (CMM) is a development model created in 1986 after a study of data collected from organizations that contracted with the U.S. Department of Defense, who funded the research. The term "maturity" relates to the degree of formality and optimization of processes, from ad hoc practices, to formally defined steps, to ...

  8. Capability Maturity Model Integration - Wikipedia

    en.wikipedia.org/wiki/Capability_Maturity_Model...

    Software development. Capability Maturity Model Integration (CMMI) is a process level improvement training and appraisal program. Administered by the CMMI Institute, a subsidiary of ISACA, it was developed at Carnegie Mellon University (CMU). It is required by many U.S. Government contracts, especially in software development.

  9. Apple certification programs - Wikipedia

    en.wikipedia.org/wiki/Apple_certification_programs

    Apple certification programs are IT professional certifications for Apple Inc. products. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users. Apple certification exams are offered at Prometric testing centers ...