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livechat.com. LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS ( software as a service) business model by LiveChat Software S.A. Companies use LiveChat as a single point of contact to manage ...
LiveChat is the main product sold by the company. It is a live support software and help desk software used by companies to provide real-time communication with customers using different communication channels: online chat on the website and inside mobile applications, email, and social media (such as Facebook Messenger and Twitter ).
Online chat in a less stringent definition may be primarily any direct text-based or video-based ( webcams ), one-on-one chat or one-to-many group chat (formally also known as synchronous conferencing ), using tools such as instant messengers, Internet Relay Chat (IRC), talkers and possibly MUDs or other online games. The expression online chat comes from the word chat which means "informal ...
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