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NICE acquired inContact for a reported $960 million allowing NICE to expand their customer services offering and integrate a cloud contact center, using a Contact Center as a Service (CCaaS) approach. Paul Jarman of inContact would continue as CEO to lead the inContact division once integrated into NICE. [14]
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Dialed Number Identification Service. Dialed Number Identification Service (DNIS) is a service offered by telecommunications companies to corporate clients which identifies the originally dialed telephone number of an inbound call. The client may use this information for call routing to internal destinations or activation of special call handling.
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Launched. 10 October 2006; 17 years ago (2006-10-10) Current status. Active. VK (short for its original name VKontakte; Russian: ВКонтакте, meaning InContact) is a Russian online social media and social networking service based in Saint Petersburg.
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