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3. On the Sign On screen, click the small arrow pointing down to bring up a list of all stored usernames. 4. Select the desired username by clicking on it. Click Continue once you selected the username. 5. Once you click Continue a new window appears. Check if the correct username is displayed and click Continue. 6.
If you have another username on your account you'd like to move the ad-free mail experience to, you'll first need to deactivate the benefit on the username you activated it for. Once you've deactivated, follow the steps in the "Activate the benefit" section above to activate Ad-Free Mail for AOL Desktop Gold for another username on your account.
While most sign in problems can stem from password issues, you might also get blank or missing screens, or various errors when trying to sign in. No matter the problem you're experiencing, the following troubleshooting steps should help you get back in your AOL Mail quickly.
A new ad appears if you refresh the page or perform some actions. • Most Ads - Click the "X" or Options icon and Dislike this ad to remove that specific ad and provide feedback. • The right-side ad - Click "X" and then Stop seeing this ad to temporarily hide the ad.
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Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care. Learn how to download and install or uninstall the Desktop Gold software and if your computer meets the system requirements.
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