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Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Most email software and applications have an account settings menu where you'll need to update the IMAP or POP3 settings. When entering your account info, make sure you use your full email address, including @aol.com, and that the SSL encryption is enabled for incoming and outgoing mail.
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
If you previously entered an email address when signing up for the account or in your Preferences, and you still have access to that email account, and you did not tick the preference checkbox "Send password reset emails only when both email address and username are provided", then you can go to the login screen and click 'Reset your password'.
This includes your AOL username and email account accessible at mail.aol.com, AOL security services protecting against spam and viruses within your AOL mail account, your AOL Address Book for contacts, as well as AOL.com, AOL Video and AOL Search. View all of your free benefits on your MyBenefits page. Rejoin to an AOL plan
Being unable to create an account for yourself is typically due to: Having trouble or being unable to see or complete the required CAPTCHA image verification step.; Choosing a username that is too similar to an existing username (in these cases, an account creator can approve the creation of similar usernames if certain criteria are met).
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