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Customer retention. Customer retention refers to the ability of a company or product to retain its customers over some specified period. [1] High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.
Call detail record. A call detail record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications transactions (e.g., text message) that passes through that facility or device. The record contains various attributes of the call, such ...
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
February 22, 2024 at 3:41 PM. Pau Barrena/AFP via Getty Images (PAU BARRENA via Getty Images) AT&T said on Thursday afternoon that its service has been fully restored after a nationwide cellphone ...
AT&T has said that a massive outage that left people unable to make calls – including to 911 – was not caused by a cyber attack.. The provider said thew outage was caused by “the application ...
v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
AT&T has agreed to pay $13 million to settle a federal investigation into whether the mobile phone service provider failed to protect customer information in connection with a data breach last ...
AT&T Phone (formerly AT&T U-verse Voice) is a voice communication service delivered over AT&T's IP network . This phone service is digital and provides a voicemail service accessed by *98 from the home number. Customers who subscribe to both AT&T Phone and U-verse TV get features such as call history on channel 9900, which displays the last 100 ...
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