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Instead, the blame for poor service lies with their bosses -- or, more specifically, the policies put in place by the higher-ups that undermine the employee-customer relationship.
Service Excellence – Health Care. In United States healthcare, service excellence is the ability of the provider to consistently meet and manage patient expectations. Clinical excellence must be the priority for any health care system. [1] However, the best healthcare systems combine professional (clinical) service excellence with outstanding ...
Providence Health & Services is a not-for-profit Catholic healthcare system headquartered in Renton, Washington. The health system includes 51 hospitals, more than 800 non-acute facilities, and numerous assisted living facilities in the western half of the United States (Alaska, Washington, Oregon, California, Montana, New Mexico, and Texas ...
Unnecessary health care (overutilization, overuse, or overtreatment) is health care provided with a higher volume or cost than is appropriate. [1] In the United States, where health care costs are the highest as a percentage of GDP, overuse was the predominant factor in its expense, accounting for about a third of its health care spending ($750 billion out of $2.6 trillion) in 2012.
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