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A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) [1] is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. [2] Because virtual assistants are independent contractors rather than employees, clients are not ...
The retailer kicked off holiday hiring with remote customer service jobs and is still looking for nearly 1,000 in-store seasonal roles. These roles are mainly customer-service focused and pay ...
Thus, when perceived supervisor support and relationship quality between leaders and remote workers decreases, job satisfaction of the remote worker decreases. [100] [101] The importance of manager communication with remote workers is made clear in a study that found that individuals have lower job satisfaction when their managers remote work. [97]
In March 2020, the company hired over 100 additional remote customer support agents to keep up with a higher demand for their services, bringing their total number of employees to 1,200. [25] [26] On September 15, 2021, cryptocurrency mining and power generation company Greenridge Generation Holdings acquired Support.com in a reverse takeover. [27]
Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, [1] specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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