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They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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Additionally, scammers exploit the levels of unemployment by offering jobs to people desperate to be employed. Many scammers do not realise they are applying and being trained for tech support scam jobs, but many decide to stay after finding out the nature of their job as they feel it is too late to back out of the job and change careers.
Remote support. In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world, the ...
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