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In November 2020, Facebook, Inc. announced that it planned to purchase the customer-service platform and chatbot specialist startup Kustomer to promote companies to use their platform for business. It has been reported that Kustomer valued at slightly over $1 billion. [118] The deal was closed in February 2022 after regulatory approval. [119]
In 2022, Facebook's parent company, Meta Platforms, ... Originally developed as Facebook Chat in 2008, ... and interacting with customer service representatives.
t. e. Meta Platforms (formerly Facebook, Inc.) is a technology company that has acquired 91 other companies, including WhatsApp. The WhatsApp acquisition closed at a steep $16 billion; more than $40 per user of the platform. Meta also purchased the defunct company ConnectU in a court settlement and acquired intellectual property formerly held ...
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Facebook Messenger is an instant messaging service and software application. It began as Facebook Chat in 2008, [294] was revamped in 2010 [295] and eventually became a standalone mobile app in August 2011, while remaining part of the user page on browsers. [296]
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Text (formerly LiveChat Software, WSE: TXT) [4] is a customer service software company. [5] It provides programmable tools for making B2B and B2C communication functions using its web service APIs. [6] It is also making software as a service products related to artificial intelligence, customer support, e-commerce, and lead generation.