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Businesses and users can interact through Messenger with features such as tracking purchases and receiving notifications, and interacting with customer service representatives. Third-party developers can integrate apps into Messenger, letting users enter an app while inside Messenger and optionally share details from the app into a chat.
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The use of Facebook can have negative psychological and physiological effects [8] that include feelings of sexual jealousy, [9] [10] stress, [11] [12] lack of attention, [13] and social media addiction that in some cases is comparable to drug addiction. [14] [15] Facebook's operations have also received coverage.
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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.