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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

3. Web conferencing - Wikipedia

   en.wikipedia.org/wiki/Web_conferencing

   Web conferencing. Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars ( web seminars ), webcasts, and web meetings. Sometimes it may be used also in the more narrow sense of the peer-level web meeting context, in an attempt to disambiguate it from the other types ...

4. Videotelephony - Wikipedia

   en.wikipedia.org/wiki/Videotelephony

   Videotelephony (also known as videoconferencing or video call) is the use of audio and video for real-time communication between people. [1] Videophones are standalone devices for video calling. Other devices like smartphones and computers are now capable of video calling. Videoconferencing implies the use of videotelephony for groups. [2]

5. Learning management system - Wikipedia

   en.wikipedia.org/wiki/Learning_management_system

   A learning management system ( LMS) or virtual learning environment ( VLE) is a software application for the administration, documentation, tracking, reporting, automation, and delivery of educational courses, training programs, materials or learning and development programs. [1] The learning management system concept emerged directly from e ...

6. Fuze (company) - Wikipedia

   en.wikipedia.org/wiki/Fuze_(company)

   Number of employees. 600 (June 2021) [1] [2] Website. fuze.com. Fuze (formerly known as ThinkingPhones) is a cloud communications and collaboration software platform designed for the enterprise. Fuze was acquired by 8x8. The company is headquartered in Boston, Massachusetts .

7. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher ( ACD ), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...