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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997, due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities.

  3. Web analytics - Wikipedia

    en.wikipedia.org/wiki/Web_analytics

    In the mid-1990s, Web counters were commonly seen — these were images included in a web page that showed the number of times the image had been requested, which was an estimate of the number of visits to that page. In the late 1990s, this concept evolved to include a small invisible image instead of a visible one, and, by using JavaScript, to ...

  4. Network effect - Wikipedia

    en.wikipedia.org/wiki/Network_effect

    As the number of phones connected to the network grows, the number of potential calls available to each phone grows and increases the utility of each phone, new and existing. In economics , a network effect (also called network externality or demand-side economies of scale ) is the phenomenon by which the value or utility a user derives from a ...

  5. Instant messaging - Wikipedia

    en.wikipedia.org/wiki/Instant_messaging

    An instant message service center (IMSC) is a network element in the mobile telephone network which delivers instant messages. When a user sends an IM message to another user, the phone sends the message to the IMSC. The IMSC stores the message and delivers it to the destination user when they are available.

  6. Internet protocol suite - Wikipedia

    en.wikipedia.org/wiki/Internet_protocol_suite

    During development of the protocol the version number of the packet routing layer progressed from version 1 to version 4, the latter of which was installed in the ARPANET in 1983. It became known as Internet Protocol version 4 (IPv4) as the protocol that is still in use in the Internet, alongside its current successor, Internet Protocol version ...

  7. Zappos - Wikipedia

    en.wikipedia.org/wiki/Zappos

    Zappos was founded in 1999 by Nick Swinmurn. Swinmurn launched the company with Tony Hsieh and Alfred Lin, who invested $2 million through their investment firm Venture Frogs.