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  2. Email-address harvesting - Wikipedia

    en.wikipedia.org/wiki/Email-address_harvesting

    Methods. The simplest method involves spammers purchasing or trading lists of email addresses from other spammers.. Another common method is the use of special software known as "harvesting bots" or "harvesters", which spider Web pages, postings on Usenet, mailing list archives, internet forums and other online sources to obtain email addresses from public data.

  3. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The answering service operators also had the option of calling the client and alerting them to, particularly important calls. The origins of call centers date back to the 1960s with the UK-based Birmingham Press and Mail, which installed Private Automated Business Exchanges (PABX) to have rows of agents handling customer contacts.

  4. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a " bugtracker ", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa.

  5. Get Support-AOL Help

    help.aol.com/contact

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  6. Customer data platform - Wikipedia

    en.wikipedia.org/wiki/Customer_Data_Platform

    A customer data platform (CDP) is a collection of software which creates a persistent, unified customer database that is accessible to other systems.Data is pulled from multiple sources, cleaned and combined to create a single customer profile.

  7. Craigslist - Wikipedia

    en.wikipedia.org/wiki/Craigslist

    Craigslist (stylized as craigslist) is an American classified advertisements website with sections devoted to jobs, housing, for sale, items wanted, services, community service, gigs, résumés, and discussion forums. Craig Newmark began the service in 1995 as an email distribution list to friends, featuring local events in the San Francisco ...

  8. Touchpoint - Wikipedia

    en.wikipedia.org/wiki/Touchpoint

    The customer journey/experience is the full involvement that a customer has with a particular brand, starting at the first connection between customer and service, and ending with the purchasing of a product or service and the advocacy of said product or service to others (Richardson, 2010).

  9. Testimonial - Wikipedia

    en.wikipedia.org/wiki/Testimonial

    Customer. Testimonials from customers who are not famous have been effectively used in marketing for as long as marketing has existed. [citation needed] A past or current customer will present a formal "word of mouth" testimonial that a business can use in marketing and to build trust with future customers. Testimonials are incredibly effective ...