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  2. Contacting AOL Security Team - AOL Help

    help.aol.com/articles/contacting-aol-security-team

    For Security Researchers seeking to contact the AOL corporate security team regarding security-related incidents and vulnerabilities, please review our contact page. For AOL members seeking help with suspicious account activity (such as spam or phishing emails) or technical support, please review your Customer Care support options .

  3. Create and manage an AOL Mail account - AOL Help

    help.aol.com/articles/aol-mail-account-and-password

    Go to the main AOL page. 2. Click Login / Join in the upper right hand corner. 3. Click Sign up at the bottom of the screen. 4. Enter and submit the requested information. Manage your username and password. AOL makes it a breeze to get help with common username and password issues.

  4. Account Management: Cancel or reactivate your AOL account

    help.aol.com/articles/account-management-cancel...

    In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account. Note : If you don't own a Username on the AOL account and would like to make changes to the account, please contact one of our AOL Customer Support Team Representatives at 1 ...

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service may be provided by a person (e.g., sales and service representative), or by automated means, such as kiosks, Internet sites, and apps. An advantage with automated means is an increased ability to provide service 24-hours a day, which can, at least, be a complement to customer service by persons.

  6. Email marketing - Wikipedia

    en.wikipedia.org/wiki/Email_marketing

    Email marketing is the act of sending a commercial message, typically to a group of people, using email. In its broadest sense, every email sent to a potential or current customer could be considered email marketing. It involves using email to send advertisements, request business, or solicit sales or donations.

  7. Service blueprint - Wikipedia

    en.wikipedia.org/wiki/Service_blueprint

    A service blueprint is always constructed from the customer's perspective. A typical service blueprint identifies: Customer Actions: The steps that customers take as part of the service delivery process. Front-stage (Visible Contact Employee) Actions: Steps taken by contact employees as part of the face-to-face service encounter.

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