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  2. Touchpoint - Wikipedia

    en.wikipedia.org/wiki/Touchpoint

    For example, if a customer is satisfied with a service from a Coke-a-cola outlet they may return rather than switch to a Pepsi outlet. This brand rivalry can be beneficial for consumers as it encourages brands to provide the best service or product available.

  3. Purchase funnel - Wikipedia

    en.wikipedia.org/wiki/Purchase_funnel

    The purchase funnel, or purchasing funnel, is a consumer-focused marketing model that illustrates the theoretical customer journey toward the purchase of a good or service. In 1898, E. St. Elmo Lewis developed a model that mapped a theoretical customer journey from the moment a brand or product attracted consumer attention to the point of ...

  4. Shopify - Wikipedia

    en.wikipedia.org/wiki/Shopify

    In January 2019, Shopify announced the launch of Shopify Studios, a full-service television and film content and production house. On March 22, 2019, Shopify and email marketing platform Mailchimp ended an integration agreement over disputes involving customer privacy and data collection.

  5. Social CRM - Wikipedia

    en.wikipedia.org/wiki/Social_CRM

    Social Customer Service: Ownership of social media is shifting away from Marketing and Communication as engagement increasingly relates to inbound customer service-based topics. Rather than social being seen purely as a space for companies to deliver outbound marketing messages, it is the inbound customer queries that allow for meaningful ...

  6. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    An example scenario is presented to demonstrate how a common issue tracking system would work: A customer service technician receives a telephone call, email, or other communication from a customer about a problem.

  7. Shared services - Wikipedia

    en.wikipedia.org/wiki/Shared_services

    For example, IT Assist (the ICT Shared Service Centre) provides common infrastructure and desktop services to NICS staff in the office, at home or when mobile working. Canada. The government of Canada instituted Shared Services Canada on August 4, 2011, with the objective of consolidating its data centres, networks and email systems.

  8. Online banking - Wikipedia

    en.wikipedia.org/wiki/Online_banking

    Remote customer service of banks via the internet or Online banking (e-banking) in Ukraine was introduced more than two decades ago. Legal entities have been using the remote control of bank accounts since the mid-1990s. PrivatBank, which launched the “Privat24” system in 2000, became a pioneer in retail online banking.

  9. Sales - Wikipedia

    en.wikipedia.org/wiki/Sales

    Sales are activities related to selling or the number of goods sold in a given targeted time period. The delivery of a service for a cost is also considered a sale. The seller, or the provider of the goods or services, completes a sale in response to an acquisition, appropriation, requisition, or a direct interaction with the buyer at the point of sale.