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  2. Technical support - Wikipedia

    Technical support (abbreviated as tech support) is an advice service provided, usually over the phone, to help people who have problems using a computer. Presently most large and mid-size companies have outsourced their tech support operations.

  3. Customer - Wikipedia

    An internal customer is a customer who is directly connected to an organization, and is usually (but not necessarily) internal to the organization. Internal customers are usually stakeholders , employees , or shareholders , but the definition also encompasses creditors and external regulators .

  4. Customer communications management - Wikipedia

    Customer Communications Management (CCM) is software that enables companies to manage customer communications across a wide range of media.Originally, customer communications referred to printed documents, archived digital documents, email and web pages.

  5. Core self-evaluations - Wikipedia

    Specifically, job complexity partially mediates the relationship between core self-evaluations and job satisfaction, such that a high CSE individual with a complex job will be more likely to be satisfied with their job. Similar to job characteristics, there is more than one explanation for this relationship. It could be that people high in core ...

  6. Testimonial - Wikipedia

    Customer. Testimonials from customers who are not famous have been effectively used in marketing for as long as marketing has existed. [citation needed] A past or current customer will present a formal "word of mouth" testimonial that a business can use in marketing and to build trust with future customers. Testimonials are incredibly effective ...

  7. Job satisfaction - Wikipedia

    Job satisfaction or employee satisfaction is a measure of workers' contentedness with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. Job satisfaction can be measured in cognitive (evaluative), affective (or emotional), and behavioral components.

  8. Software quality management - Wikipedia

    Software quality management (SQM) is a management process that aims to develop and manage the quality of software in such a way so as to best ensure that the product meets the quality standards expected by the customer while also meeting any necessary regulatory and developer requirements, if any.

  9. Technical support scam - Wikipedia

    Technical support scams typically rely on social engineering.Scammers use a variety of confidence tricks to persuade the victim to install remote desktop software (often by informing the victim that the scammer is connecting the computer to a "secure server"), with which the scammer can then take control of the victim's computer.