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The Walt Disney World Casting Center is the official center for employment and recruiting for the Walt Disney World Resort. Designed by Robert A.M. Stern Architects and built by Orlando -based design-build company H. J. High Construction , the building opened in 1989. [ 1 ]
Disney University (DU), formerly known as University of Disneyland, [3] is the global training program for employees of the parks and experiences divisions at The Walt Disney Company also known as Cast Members. Many college students can participate through the Disney college program.
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At the time of the resort's closing, Disney Institute instructors compiled their customer service courses into a book titled Be Our Guest, Perfecting the art of customer service. [3] Disney Institute is different from Disney University, which is the internal "cast member" training division of the company.
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You can always expect warm, friendly interactions with a Disney cast member. However, that doesn't mean that the workers are there to be taken advantage of.