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  2. Criticism of Facebook - Wikipedia

    en.wikipedia.org/wiki/Criticism_of_Facebook

    Lack of customer support. Facebook lacks any form of live customer support beyond "community" support pages and FAQ's which offer only general troubleshooting advice, often making it impossible to resolve issues that require the services of an administrator or are not covered in the FAQs.

  3. Customer - Wikipedia

    en.wikipedia.org/wiki/Customer

    In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration.

  4. Social media - Wikipedia

    en.wikipedia.org/wiki/Social_media

    The PLATO system was launched in 1960, after being developed at the University of Illinois and subsequently commercially marketed by Control Data Corporation.It offered early forms of social media features with 1973-era innovations such as Notes, PLATO's message-forum application; TERM-talk, its instant-messaging feature; Talkomatic, perhaps the first online chat room; News Report, a ...

  5. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Definitions. Forbes describes the customer experience as the "cumulative impact of multiple touchpoints" over the course of a customer's interaction with an organization. . Some companies are known to segment the customer experience into interactions through the web and social media, while others define human interaction such as over-the-phone customer service or face-to-face retail service as ...

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  7. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    Customer engagement is an ... Professor Hany Farid summarised Facebook's use of these techniques as ... Create a blog where technical support staff and customers can ...

  8. Facebook–Cambridge Analytica data scandal - Wikipedia

    en.wikipedia.org/wiki/Facebook–Cambridge...

    Facebook CEO Mark Zuckerberg first apologized for the situation with Cambridge Analytica on CNN, calling it an "issue", a "mistake" and a "breach of trust". He explained that he was responding to the Facebook community's concerns and that the company's initial focus on data portability had shifted to locking down data; he also reminded the platform's users of their right of access to personal ...

  9. World Wide Web - Wikipedia

    en.wikipedia.org/wiki/World_Wide_Web

    The World Wide Web (WWW), commonly known as the Web, is an information system enabling documents and other web resources to be accessed over the Internet.. Documents and downloadable media are made available to the network through web servers and can be accessed by programs such as web browsers.