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  2. Customer - Wikipedia

    en.wikipedia.org/wiki/Customer

    In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration.

  3. Web 2.0 - Wikipedia

    en.wikipedia.org/wiki/Web_2.0

    Web 1.0. Web 1.0 is a retronym referring to the first stage of the World Wide Web's evolution, from roughly 1991 to 2004. According to Graham Cormode and Balachander Krishnamurthy, "content creators were few in Web 1.0 with the vast majority of users simply acting as consumers of content".

  4. Affiliate marketing - Wikipedia

    en.wikipedia.org/wiki/Affiliate_marketing

    Affiliate marketing is a marketing arrangement in which affiliates receive a commission for each visit, signup or sale they generate for a merchant.This arrangement allows businesses to outsource part of the sales process.

  5. Facebook - Wikipedia

    en.wikipedia.org/wiki/Facebook

    Facebook customer Global Science Research sold information on over 87 million Facebook users to Cambridge Analytica, a political data analysis firm led by Alexander Nix. While approximately 270,000 people used the app, Facebook's API permitted data collection from their friends without their knowledge. [381]

  6. Automation - Wikipedia

    en.wikipedia.org/wiki/Automation

    Agent-assisted automation refers to automation used by call center agents to handle customer inquiries. The key benefit of agent-assisted automation is compliance and error-proofing. Agents are sometimes not fully trained or they forget or ignore key steps in the process.

  7. Chatbot - Wikipedia

    en.wikipedia.org/wiki/Chatbot

    Since 2016, when Facebook allowed businesses to deliver automated customer support, e-commerce guidance, content, and interactive experiences through chatbots, a large variety of chatbots were developed for the Facebook Messenger platform.

  8. Great Firewall - Wikipedia

    en.wikipedia.org/wiki/Great_Firewall

    Minors (in China, those under the age of 18) are not allowed into Internet cafés, although this law is widely ignored, and when enforced, has spurred the creation of underground "Black Web Bars" visited by those underage. As of 2008, internet cafés were required to register every customer in a log when they used the internet there.

  9. User-generated content - Wikipedia

    en.wikipedia.org/wiki/User-generated_content

    User-generated content is used for a wide range of applications, including problem processing, news, entertainment, customer engagement, advertising, gossip, research and many more. It is an example of the democratization of content production and the flattening of traditional media hierarchies.