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Before you attempt another image challenge, clear the cache on your web browser. If you're still prompted to retake the image challenge multiple times a day, you might have a more serious issue. Check out the Security Center for info about recommended antivirus software and reset your password to make sure it's secure.
If you're having trouble signing into your AOL account, don't give up just yet! Know how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors.
If your Mail settings don't have Rich Text or HTML enabled, you could have problems with viewing images in forwarded emails. These settings can be enabled from the Mail Settings page. Send image as an attachment: If you've sent an image in an email, but your recipient didn't receive it there may have been a problem with the way the file was sent.
Another way to help resolve browser issues is to enable Java scripting and cookies. If Java scripting is disabled, many websites, including AOL Mail, won't work properly. Disable firewall or pop-up settings. If you use a firewall and are getting a blank page when trying to access AOL Mail, you may need to disable your pop-up blocking software ...
Narrow the results by individual category or use the advanced search function to add additional details. 1. Go to AOL Mail. 2. Next to the search box, click the Drop down icon . 3. Select the part of your account you want to search. 4. Click the Search icon.
If you use another device or application to check your email, sometimes the messages are deleted from the server and are only available on the 1 device. Old emails would still appear on the old device, but they may now show up in your new AOL Mail account.
AOL Basic Mail gives you access to your email even if your computer isn't running at the highest capacity. While all AOL products do work best with the latest version of a browser, basic mail may still work in outdated browsers. Windows XP and newer – Works best with the latest version of Edge, Firefox, Chrome, Safari, and AOL Desktop Gold.