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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Service automation is the part of the CRM system that focuses on direct customer service technology. Through service automation, customers are supported through multiple channels such as phone, email, knowledge bases, ticketing portals, FAQs, and more. Analytical

  3. Doug McMillon - Wikipedia

    en.wikipedia.org/wiki/Doug_McMillon

    While increased spending on labor and Walmart's digital offerings lowered short-term profits, McMillon argued that the moves would lead to happier workers and better customer service, as well as a better footing in a changing retail market.

  4. Drop shipping - Wikipedia

    en.wikipedia.org/wiki/Drop_shipping

    Drop shipping is a form of retail business wherein the seller accepts customer orders but does not keep goods sold in stock. Instead, in a form of supply chain management, it transfers the orders and their shipment details to either the manufacturer, a wholesaler, another retailer, or a fulfillment house, which then ships the goods directly to the customer.

  5. Amazon (company) - Wikipedia

    en.wikipedia.org/wiki/Amazon_(company)

    Amazon.com, Inc. (/ ˈ æ m ə z ɒ n / AM-ə-zon) is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

  6. Shopify - Wikipedia

    en.wikipedia.org/wiki/Shopify

    In January 2019, Shopify announced the launch of Shopify Studios, a full-service television and film content and production house. On March 22, 2019, Shopify and email marketing platform Mailchimp ended an integration agreement over disputes involving customer privacy and data collection.

  7. Landing page - Wikipedia

    en.wikipedia.org/wiki/Landing_page

    The visitor information is obtained in order to add the visitor's email address to a mailing list as a prospect. An email campaign can then be developed based on responses to transactional landing pages. The goal is to capture as much information about the visitor as possible. The ultimate goal is to convert the visitor into a customer.

  8. Omnichannel - Wikipedia

    en.wikipedia.org/wiki/Omnichannel

    Omnichannel contact centers offer customers the same experience across all channels, while providing customer service agents a simpler interface and richer set of data. Outlook. Although omnichannel is said to be dictated by systems and processes, it is the customer who dictates how a transaction occurs.

  9. Spoofing attack - Wikipedia

    en.wikipedia.org/wiki/Spoofing_attack

    Email spoofing – Creating email spam or phishing messages with a forged sender identity or address IP address spoofing IDN homograph attack – Visually similar letters in domain names, mixing letters from different alphabets to trick an unsuspecting user into trusting and clicking on a link, also known as "script spoofing".