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While most sign in problems can stem from password issues, you might also get blank or missing screens, or various errors when trying to sign in. No matter the problem you're experiencing, the following troubleshooting steps should help you get back in your AOL Mail quickly.
Still can't get signed in? If you're unable to use the Sign-in Helper to get into your account because your recovery info is wrong or inaccessible, you won't be able to regain access to your account again. You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date.
Find your application's "Email Accounts" or "Account Settings" section, select your AOL Mail account, then update to your new password. If you've activated 2-step verification for your AOL account, you'll need to generate and use an "app password" to access AOL Mail from these apps. Check your IMAP settings.
Before disconnecting a phone number or email address, you’ll need to be signed out of the associated account. 1. Go to the Sign-in Helper. 2. Enter your mobile phone number or alternate email address. 3. Click Continue. 4. Click Yes, send me a code. - We'll send a verification code to your phone or email. 5.
Fix problems signing into your AOL account. If you're having trouble signing into your AOL account, don't give up just yet! Know how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors. Keep Reading
If you can't sign in because you've forgotten your username, you can use the recovery phone number or the recovery email address linked to your account to recover it. 1. Go to the Sign-in Helper. 2. Enter your recovery phone number or email address that you have access to. 3. Click Continue. 4. Click Yes, send me a verification code.
1. In your applications dock, click the mail icon. 2. In the top menu, click Window and then click Connection Doctor. 3. You will then see your connection status. An example is below (please note your status box may indicate different errors): Note: If you see a spinning wheel within the Connection Doctor, go back to Window and select Activity ...