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• Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address. • If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
While most sign in problems can stem from password issues, you might also get blank or missing screens, or various errors when trying to sign in. No matter the problem you're experiencing, the following troubleshooting steps should help you get back in your AOL Mail quickly.
If you've forgotten your password, you can reset it to get back in to your AOL account. It's also a good idea to update your password regularly and to make sure it's unique from other passwords you use. Reset a forgotten password. 1. Go to the Sign-in Helper. 2. Enter one of the account recovery items listed. 3. Click Continue. 4.
If you can't sign in because you've forgotten your username, you can use the recovery phone number or the recovery email address linked to your account to recover it. 1. Go to the Sign-in Helper. 2. Enter your recovery phone number or email address that you have access to. 3. Click Continue. 4. Click Yes, send me a verification code.
Find your application's "Email Accounts" or "Account Settings" section, select your AOL Mail account, then update to your new password. If you've activated 2-step verification for your AOL account, you'll need to generate and use an "app password" to access AOL Mail from these apps. Check your IMAP settings.
Before disconnecting a phone number or email address, you’ll need to be signed out of the associated account. 1. Go to the Sign-in Helper. 2. Enter your mobile phone number or alternate email address. 3. Click Continue. 4. Click Yes, send me a code. - We'll send a verification code to your phone or email. 5.
Fix problems signing into your AOL account. If you're having trouble signing into your AOL account, don't give up just yet! Know how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors. Keep Reading