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If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it. Update your password. Check your IMAP settings. Update your email client application. May 15, 2020.

If you're unable to use the Sign-in Helper to get into your account because your recovery info is wrong or inaccessible, you won't be able to regain access to your account again. You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date. Mar 25, 2020. Print.

Download or update your web browser. If your browser doesn't seem to be working properly, it may be outdated or unsupported. Learn how to download a new browser or upgrade your existing one. Newer browsers provide added benefits, such as increased web surfing security, private browsing, and faster web page uploads.

Messages are often delivered right way though very rarely there may be a delay in transit. This is usually due to problems on the mail server, heavy internet traffic, or routing problems. Unfortunately, other than waiting, you won't be able to determine if the message is delayed or undeliverable.

Learn how to fix common problems singing in to AOL Mail. While most sign in problems can stem from password issues, you might also get blank or missing screens, or various errors when trying to sign in. No matter the problem you're experiencing, the following troubleshooting steps should help you get back in your AOL Mail quickly.