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Web portal. A web portal is a specially designed website that brings information from diverse sources, like emails, online forums and search engines, together in a uniform way. Usually, each information source gets its dedicated area on the page for displaying information (a portlet ); often, the user can configure which ones to display.
Client portal. A client portal is an electronic gateway to a collection of digital files, services, and information, accessible over the Internet through a web browser . The term is most often applied to a sharing mechanism between an organization and its clients. [1] The organization provides a secure entry point, typically via a website, that ...
WebSphere Portal. WebSphere Portal is an enterprise software used to build and manage web portals. It provides access to web content and applications, while delivering personalized experiences for users. The WebSphere Portal package is a component of WebSphere application software. Like WebSphere, WebSphere Portal was originally developed and ...
The customer journey map is a living, ever-evolving map of a customer’s interactions with the products and services a company has to offer. New touchpoints may be created and journeys re-routed ...
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v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
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